1. Scope and Consent
This policy applies to all personal information we collect through our website, mobile application, and any related services. By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent for certain uses by contacting us, subject to legal or contractual restrictions.
2. Information We Collect
We collect information necessary to provide our services, verify your identity, ensure responsible gambling, and comply with legal obligations. This includes:
Personal and Identity Information
Full name, date of birth, residential address, email address, telephone number, and a copy of a government-issued photo ID for mandatory age and identity verification as per AGCO rules.
Financial and Transaction Information
Payment method details (e.g., card type, bank account, Interac e-Transfer email), transaction history, deposit and withdrawal amounts, and account balance. We use secure payment processors and do not store full credit card numbers on our servers.
Gaming and Technical Information
Gameplay history, bet sizes, winnings and losses, responsible gambling limits set, device information (IP address, browser type, operating system), cookies, and log data for security, analytics, and site functionality.
3. Purposes of Use and Legal Bases
We use your information for clear, specified purposes, relying on legal bases such as your consent, contract performance, legal obligations, and legitimate interests.
| Purpose of Use | Legal Basis |
|---|---|
| To create and manage your account, verify you are 19+ and located in Ontario. | Legal obligation (AGCO), Contract performance. |
| To process financial transactions, deposits, and withdrawals. | Contract performance, Legal obligation. |
| To provide customer support and communicate service updates. | Legitimate interest, Contract performance. |
| To monitor play for responsible gambling, fraud prevention, and security. | Legitimate interest, Legal obligation. |
| To send promotional offers, where you have provided explicit consent. | Consent (can be withdrawn at any time). |
4. How We Share Your Information
We do not sell or rent your personal information. Disclosure is limited to the following circumstances:
- Regulatory and Government Bodies: To the AGCO, iGaming Ontario, or law enforcement as required by law, regulation, or to investigate fraud.
- Trusted Service Providers: To partners who provide essential services (payment processing, IT security, customer support) under strict confidentiality agreements.
- Responsible Gambling Tools: If you register with third-party self-exclusion programs, we may share necessary information to enforce your request.
- Corporate Transactions: In the event of a merger, acquisition, or sale of assets, with notice provided to users.
5. Your Rights (Ontario & Canada)
You have rights regarding your personal information under Canadian privacy law, including:
Right to Access & Rectification
You can request a copy of the personal information we hold about you and request corrections to inaccurate data.
Right to Withdraw Consent
You may withdraw your consent for marketing communications at any time via the "unsubscribe" link or by contacting us.
Right to Data Portability & Deletion
You can request an electronic copy of your data in a common format. You may also request account closure and deletion, subject to our regulatory data retention obligations.
6. Data Security and Retention
We implement industry-standard technical and organizational measures, including encryption, access controls, and secure networks, to protect your data. We retain your personal information only as long as necessary to fulfill the purposes in this policy or as required by AGCO regulations (typically a minimum of [Specify Number, e.g., 7] years after account closure).
7. International Transfers
Your information may be processed and stored in Canada or other jurisdictions. When transferred, we ensure it is protected by appropriate safeguards as required by Canadian law.
8. Use of Cookies and Tracking Technologies
We use cookies and similar technologies for essential site operation, analytics, and personalized advertising (with consent). You can manage preferences through your browser settings. For details, please see our [Link to Cookie Policy].
9. Policy Updates
We may update this policy to reflect legal changes or service updates. The "Last Updated" date will be revised, and we will notify you of material changes via email or a site notice.
10. Contact Our Privacy Officer
For questions, to exercise your rights, or to raise a concern, contact:
By Email: [email protected]
By Mail: Privacy Officer, CanPlay Casino, [Insert Physical Business Address, Ontario, Canada].